- Who is
Hotels?
Hotels is a UK based company specialising in
providing accommodation in the Caribbean. The company has been operating for 7
years and its personnel have over 20 years of experience within the Caribbean.
It offers accommodation on over 500 hotels and resorts across 35 islands
through its web site and has 2 call centres based in London and
serving its clients in the UK, Europe and U.S.A and Canada Markets.
Click About Us to find out more.
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Are the rates on your site per person
or per room per night?
All the rates quoted on our site are
PER ROOM for the duration of the WHOLE STAY requested. On our quotation page,
we do give a per person breakdown. All prices include service and local taxes
and in most destinations a one way transfer from the airport to the hotel.
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Are flights included in the price?
No. The prices quotes DO NOT include
flights. They cover the hotel only for the duration of your stay plus taxes and service charges.
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What is the difference between
'Available to reserve' and 'Subject to availability'?
'Available to reserve' indicates that
your request is available with the hotel. If booked, these can be confirmed
immediately. 'Subject to availability' is where we have no pre-assigned rooms
available that match your requirements and need to request room(s) for you
directly from the hotel. Please note we only take payment from your credit
card when bookings are confirmed with the hotel.
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How do I know my hotel reservation is
confirmed?
If you book a hotel that is showing
'Available' you will receive a confirmation email within a few minutes. If you
make a ' Subject to availability' booking, assuming the hotel is able to
accommodate your request, you will receive a confirmation email from us within
12 hours. Confirmation emails will include full booking details and confirm
the price you have paid. If a 'Subject to availability' booking cannot be
confirmed by the hotel, we will advise this to you by email within 24 hours
with alternative dates or hotels for you to consider. For more details Click
here for our booking Terms & Conditions.
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Do I need to confirm my hotel reservation with the hotel
directly?
No. The booking confirmation you receive from us is all you need.
If you do need to contact the hotel for any reason, you should wait 24 hours
after receiving our confirmation invoice, to allow for processing time at the
hotel.
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When I make a reservation am I confirmed immediately?
Sometimes we can immediately confirm your reservation because we
have our own 'inside availability' which means that we do not have to ask the
property for an available room and can confirm back to you immediately.
Otherwise, please allow us up to 12 hours to process your request. See FAQ no.
4 above
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How will I know I am confirmed?
You will receive an email confirmation invoice if you booked
online or by phone providing all your booking and payments details.
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When I make a reservation will my credit card be charged?
Your credit card is charged when we confirm your reservation and
you will have received your confirmation invoice. If we cannot confirm your
reservation because the hotel is full then we will advise you and no charge
will be made against your card. For deposit and full payment details. Click
here for our Booking Conditions.
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Who do I contact if I need help?
Hotels Reservations and Customer Care Centre currently
open from 9.30am to 6.00pm Monday to Friday and the UK and European contact
phone number is or from the USA . Otherwise
you can email
cs@antiguahoteloffers.com
Click here for more
Contact details.
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How safe are my credit card details and personal information?
For secure online payment, we use Secure Socket Layers (SSL) to
ensure the privacy of the information provided to us and at no time are your
debit/credit card details transmitted unencrypted over the internet. For
further information, please Click here for our
privacy statement.
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What do you do with my personal information?
We take the issues of privacy and security very seriously. For
peace of mind, please click here for our extensive
privacy statement.
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Can I use my credit card with an international billing address?
Yes, if you have a credit/debit card with an international
billing address, you can use it to book a hotel. The address you enter at the
payment stage needs to exactly match the credit/debit card billing address
additionally the credit card holders should also be one of the individuals
staying at the hotel you are booking.
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How do I get to the hotel?
For your comfort and convenience most of our hotel prices include
a one-way transfer from the airport to the hotel. For those destinations e.g.
Cuba or Dominican Republic where it is not included in the quote, it is your
responsibility to make your own way to the hotel. For further information email us by clicking here
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Do you arrange flights?
We do not arrange flights. We only provide the hotel element of
your vacation.
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Do children receive discounts?
The policy regarding child reductions varies from hotel to hotel.
Where these discounts or 'free stays' apply, they are shown on hotel quotation
and summary screen where the booking total is confirmed prior to payment being
taken.
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What currency am I charged in UK £ or US Dollars?
Your credit card is charged a deposit or full prepayment
(depending on how far in advance of arrival you book) in either US dollars or
UK Pounds. When you complete your credit card details on line you can indicate
your currency preference. If you book by phone, then simply advice our
Consultants at the time of confirming your reservation.
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Will I get a voucher?
You will receive a pre-paid hotel voucher and if applicable a
transfer voucher by email, if you provide your address in the reservation. If
you book by phone and you do not have an email address then we will forward
your voucher(s) by post or fax as required. For further information email us by clicking here
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Do you ever offer any special deals?
Yes, please see the special offers section.
Click here for Specials
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Do you give my information to any one?
No. We value your
privacy. Click here for our
privacy statement.
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How much will I be charged if I cancel a booking?
This depends how many days prior to arrival you cancel. If you
cancel with a view to travel within 6 months often there is no cancellation
charge, but this does depend on the hotels final confirmation. Please refer to
our Booking Terms and Conditions.
Click here
for details. For further information email us by clicking here
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What happens if I need a refund?
Any refund due will be credited directly to the credit/debit card that was
used to pay for the booking.
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Has anyone from your company visited the hotel?
Hotels personnel or our local agents inspect all the hotels for
suitability to be added to our programme and for star rating purposes. For further information email us by clicking here
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If I make a request for a particular
room will it be guaranteed?
We can only forward a request to the hotel for a particular room, but it is
not guaranteed. For further information email us by clicking here
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Can I reserve the room before I pay the deposit?
Payment is only taken when your room is confirmed. We cannot hold rooms on
option.
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How do I get from the hotel to the airport?
Our prices include a complimentary transfer from the airport to the hotel. You
will see this on the quotation page, once you submit your dates. If airport
transfer is not included for example hotels in Cuba and Dominican Republic,
then you will have to make your own arrangements. For further information email us by clicking here
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I called the telephone numbers on
your web site and there was no answer what does this mean?
Hotels Reservation and Customer Care Centres currently open
Monday to Friday from
9.30am to 10.00pm GMT and 9.00am to 5pm EST. Outside of those time zones,
kindly email
cs@antiguahoteloffers.com.
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What is Full Board and Half Board?
Full Board (FB) or Full American Plan (FAP) means 3 meals are included,
breakfast lunch and dinner. Half Board (HB) or Modified American Plan (MAP)
means 2 meals are included breakfast and dinner.
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Is the price quoted guaranteed once I pay a deposit?
Yes the price is guaranteed once you pay your deposit and receive a
Confirmation Invoice from us. There will be no change in your price as long as
you adhere to our Booking Conditions and Terms. Click here to see
Booking
Conditions.
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Does the price include tax and service charges?
Yes all our prices include tax and service charges.
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Do I have to book on line or can I call you to make the reservation by
phone?
You can do either. If you book On Line then your details are fully secure. If
you prefer to speak to one of our Consultants and then book over the phone
then simply call us on or from the USA 1 866 672 4447
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Can I change my dates once I have
booked?
Yes you can. There is a nominal amendment charge, if you alter your dates
outside of cancellation period. Click here for our
booking terms and
conditions. For further information email us by clicking here
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Why should I book with
Hotels?
We have served thousands of clients over the years and many have commented
about our high level of service, our competitive prices and the ease of using
our site. We are members of the Caribbean Hotel Association and the Caribbean
Tourism Organisation and have over 20 years of experience in this beautiful
region of the world. Our prices are competitive when compared to other
operators and during particular times of the year can be up to 30% less than
hotel rack rates.
